GENERAL
GENERAL
- How can I contact a Burton Guide? Phone | Email | Live Chat | Telepathy*
- Live chat? How can I get easy, fast help?
- STICKERS! How do I get some?
- Where is my closest authorized Burton dealer? How do I find one?
- Do you Price Match/ Price Adjust?
- Can I get a catalog please?
ORDERS
ORDERS
- Where is my order confirmation email?
- What does "Coming Soon" mean?
- How does pre-order work?
- When will my order arrive?
- Cancellation policy
- Can I pick up in store?
PRODUCT INFO AND ADVICE
Product Info and Advice
- My Boots Keep Getting Wet Inside
- Technical Outerwear Specifics - How We Measure and Types of DWR and Membranes
- What is DWR?
- Fit Descriptions
- Board Tech
- Is my Jacket going to be warm enough?
PAYMENT
PAYMENT
- Checkout problems | Credit/Debit Card
- I have received a call or email asking to verify my order. Is this official?
- What about sales tax?
- How do you prevent Fraud?
- How can I redeem a discount code?
- How can I get a copy of my invoice?
RETURNS
RETURNS
- Return Policy
- Return Instructions
- How do I exchange something?
- Do I need a returns authorization number before returning an order?
- The delivery box is damaged, what should I do?
- I received a damaged or wrong item. What should I do?
DELIVERY AND SHIPPING
DELIVERY & SHIPPING
- Performer Program Shipping Rates
- How much does delivery cost - U.S. Shipping?
- Where is my tracking number?
- Which countries do you deliver to?
- Where can I view the delivery status of my order?
- The tracking information says that my package has been delivered, but I have not received it. What can I do?
WARRANTY
WARRANTY
- Warranty - Details
- What is W48?
- Warranty policy
- Warranty process
- What can I do if my down jacket loses the filling?
- I have a cut/tear/rip/damage in my outerwear. What can I do?
SPARE PARTS
SPARE PARTS
- Wheel Kit Instructions
- What's this part called?
- My product is out of the warranty period. Can I still get spare parts or a repair?
- I lost the goggle clip for my helmet. What can I do?
- How to change sliders and tongues on an EST hinge baseplate?
- How do I get new mounting hardware?