There is a problem with my shipment, what should I do?

Mistakes can happen. If you cannot find a solution by searching this help/FAQ site then please contact us and we will arrange a speedy and easy solution as quickly as possible.

Faulty or not ordered item - In these cases we ask you to return the item to us. If you don't have a return label please contact us and we can email you one.

Shipment delayed - If the tracking information has not been updated for more than 2 business days and you are unable to find out where it is we will start an investigation with the shipper (UPS). This can take up to 2-3 weeks. We know this is frustrating, but once the investigation has completed you will be refunded or receive a substitute express delivery.

Packaging damaged - If the delivery box is visibly damaged please ask the courier to wait whilst you open and check the contents.  If you find that an item is damaged please refuse delivery and the courier will return the package to us. Please also contact us immediately and let us know.

In many cases the packaging may be damaged but the items inside are not so please check before returning. If the shipment is obviously damaged and you already accepted the package let us know immediately. In these cases we ask you to return the item(s) to us. If you don't have a return label please contact us

If you have any other problems just contact us.

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