Unfortunately, an unavoidable fact is that down jackets lose some of their stuffing. This is due to the sharp feathers penetrating the soft lining.
However, If you believe that the jacket is losing an abnormal/unsatisfactory amount of feathers please take the product with the receipt or proof of purchase straight back to the dealer where you bought it from. They will contact our warranty department to find a solution for you. You can also set up a claim here.