What can I do if my down jacket loses the filling?

Unfortunately, an unavoidable fact is that down jackets lose some of their stuffing. This is due to the sharp feathers penetrating the soft lining.

However, If you believe that the jacket is losing an abnormal/unsatisfactory amount of feathers please take the product with the receipt or proof of purchase straight back to the dealer where you bought it from. They will contact our warranty department to find a solution for you.  Or, you may also call 1-800-881-3138 or e-mail and set up a warranty with us directly with the following information:

  • Order number
  • Name
  • Phone Number
  • Photos of the damage or problem

 

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