Live chat? How can I get easy, fast help?

We offer live chat on certain pages and in the FAQ section or 'helpdesk.'  It is only offered when one of our Burton Guides is available during normal business hours.

Users who searched 'hi' or 'hello' looking for Live Chat, should click the 'Live Chat' button in the lower right corner of the Help Widget to begin. Outside of business hours, 'Leave us a Message' will allow you to send us an email.

Burton Guides are available to chat between 8:00am - 6:00pm EST Monday – Friday (excluding US holidays).

If chat is not available please contact us or send us an email at


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