1. Complete the returns form and include it in the package.
2. Package the return shipment securely. Use the original packaging when possible.
Affix the included UPS return label to the outside of the package. Please remove or cover all old labels and barcodes. If you choose not to use the UPS return label, please include your original order number and delivery on the outside of the box and address to:
US -
Burton Snowboards - Returns
107 Heritage Drive
Pataskala, OH 43062
Canada -
Burton Snowboards - Returns
5530 Rue St. Patrick - Unit 2123
Montreal, QC H4E 1A8
3. Contact UPS to arrange collection or drop off the package at a UPS store of your choice. www.ups.com/dropoff
For faster processing of your return, please contact us at 1-800-881-3138 to set up a Return Authorization Number (RA#) and write that number on the outside of your package in addition to the instructions above. This is especially important if you are including items from multiple orders in the same return package.
To request an exchange, please call Rider Service at 1-800-881-3138. We’ll place a new order for your desired item and we’ll waive the standard shipping costs. You will be charged for this order when it ships and once we receive your return, your refund will be processed.
***(Sorry, but exchanges cannot be performed on PayPal orders.)