1. Complete the returns form and include it in the package.
2. Package the return shipment securely. Use the original packaging when possible.
3. Affix the included UPS return label from the packing slip to the outside of the package. Please remove or cover all old labels and barcodes. If you choose not to use the UPS return label, please include your original order number and delivery on the outside of the box and address to:
United States -
Burton Snowboards - Returns
107 Heritage Drive
Pataskala, OH 43062
Canada -
Burton Snowboards - Returns
800 Rue Sud
Cowansville, QC
J2K 2Y3
4. Contact UPS to arrange collection or drop off the package at a UPS store of your choice. www.ups.com/dropoff
*If you are returning multiple items in one shipment that arrived from different deliveries, please make sure to include the bottom half of both packing slips in the box using just one of the shipping labels. This will ensure that you are refunded in a timely manner.
All exchanges work as a return and reorder. Call our Burton Guides at 1-800-881-3138 to place the new size/color of the item on your existing order. You will be charged for this new item when it ships and once we receive your return in new unused condition, your refund will be processed, less the fixed cost of the return shipping label ($6.50) provided for your convenience.