We always try to expedite the processing of orders as quickly as possible. Once you place an order and it has already started processing, we will not be able to cancel your order. We sincerely apologize for the inconvenience and thank you for your understanding. We highly recommend that you use the return shipping label to send it back for a refund once it's received. Your other option is to refuse the delivery to return it to sender and we will refund your order when it is returned.