For a successful warranty you need several things:
- Burton product that is within the warranty period.
- Proof of purchase.
- Have bought the item from an official Burton Dealer.
Below are the steps you must take depending on where you bought your Burton product.
1 - Item bought at Burton.com
Please contact us directly and we will arrange everything for you.
Please include the following details with all emails/communication.
- Order number
- Photos/description of damage and claim
- Delivery/collection address
2 - Item bought from a store
If the item is bought from an authorized retailer, you may take the item back to the retailer for warranty. They will review the claim and begin the warranty process for you. You may also set up a claim here or reach out to us via phone or email for further assistance. We do ask that you have a form of proof of purchase (receipt, card statement, order confirmation) for warranty.
3 - Item bought online
Contact the customer service from the online dealer where you bought the item. Please make sure you have a proof of purchase/receipt. The store will validate the claim and arrange everything directly with Burton. If this is not possible, you may also set up a claim here or reach out to us via phone or email to set up a warranty with us directly.
4 - If you bought your product on Ebay or through another reseller, it doesn't have any warranty*
*Unless it was from an official Burton Dealer (we will check)