Checkout problems | Credit/Debit Card

If you are having problems with our checkout, please first double check that you are entering your details correctly and that all checkout fields are complete. 

Sometimes with card orders the following problems occur

  • The card may have expired. Check that your card is still valid.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • See our article on XIP-101 Errors.

If you still experience problems please contact us.

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