To request an exchange, we ask that the cardholder call a Burton Guide at 1-877-313-1977 or email us at firstname.lastname@example.org or email@example.com with 'exchange' and your Order Number (begins with US or CA) in the subject. We’ll place a new order for your desired item and we’ll waive the standard shipping costs. You will be charged for this order when it ships and once we receive your return (see return instructions), your refund will be processed. Please note, that we can only update size or color via e-mail. If you would like a whole new item, you will need to call or place a new online order for the item you would like.
***(Sorry, but exchanges cannot be performed on PayPal orders.)