I received a damaged or wrong item. What should I do? Ty Volante || Customer Service Supervisor June 16, 2017 18:41 Updated Follow Mistakes can happen. In the case of a damaged item or wrong item received, please contact us as soon as possible and we will arrange a quick and easy solution for you. Related articles Returns & Exchanges Can I return an item that I have used? Do I need a returns authorization number before returning an order? The delivery box is damaged, what should I do? How long does it take for me to get my money back after a return?