You may return your unused product for a full refund within 30 days of the purchase date. This period is extended to 30 days from November-February.
You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
You can use the included prepaid UPS shipping label or use another method of your choosing. Please note that if the UPS shipping label is used, $6.50 will be deducted from your return credit.
To request an exchange, please call Rider Service at 1-877-313-1977. We’ll place a new order for your desired item and we’ll waive the standard shipping costs. You will be charged for this order when it ships and once we receive your return, your refund will be processed.
***(Sorry, but exchanges cannot be performed on PayPal orders.)